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Frequently Asked Questions

Destiny Travelers is built to be self-service. Most answers are right here.

How Reservations Work

How do I reserve a vehicle?

Browse the fleet, choose a live Wheelbase vehicle, select your pickup and return details, and complete the secure reservation online.

How will I know my reservation is confirmed?

Wheelbase shows live availability and provides your booking confirmation and next steps electronically.

Can I change or cancel a reservation?

Yes. Follow the instructions in your Wheelbase reservation confirmation to request a change or cancellation.

Driver Requirements

Who can drive the vehicle?

The reserving driver must hold a valid, unexpired driver's license and complete driver verification before pickup.

Is insurance required?

Every rental is insurance protected, and proof of a valid license is required at pickup.

Security Deposits

Is a security deposit required?

A refundable security deposit may be required depending on the vehicle and rental length. The amount is included in your reservation confirmation.

When is the deposit returned?

After the vehicle is returned and the documented check-in is complete with no new damage or policy issues.

Pickup Locations & Airport Pickup

Where do I pick up the vehicle?

Choose an available pickup option during booking. The exact pickup location is provided after rental confirmation.

How does airport pickup work?

Airport pickup is arranged at the designated rental meeting area at DTW. Share your flight details after your reservation is confirmed so we can time the handoff.

Rental Policies

What condition should the vehicle be returned in?

Return the vehicle with the same fuel level and in clean condition. Check-in and check-out are documented with photos.

Is smoking allowed?

All vehicles are smoke free. Cleaning fees apply to smoke or excessive soiling.

Where can I drive?

Vehicles are intended for travel in and around Metro Detroit. Extended or out-of-state travel should be noted in your reservation updates.

Hosting (Coming Soon)

Can I list my vehicle today?

Not yet. Hosting is coming soon, and there is no waitlist. Details will be announced on the Hosting page.

Will Hosts manage their own pickup locations?

Yes. Future Hosts will be able to list vehicles and define their own pickup locations through the platform.

Still need help?

Visit Support or email info@destinytravelers.com.